Privacy Policy
Effective date: October 25, 2026 · Contact: support@stitchwork.app
Stitchwork is a cross-stitch pattern tracker. We designed it to keep your data private by default. This policy explains the little data involved and how it is handled.
Your patterns and stitches stay yours
The patterns you import, your stitch progress, and your floss stash are stored on your device and, if you are signed into iCloud, synced through your own private iCloud account (Apple’s CloudKit private database). We have no access to this content — we cannot see your patterns, your progress, or your floss stash. The app never sends it to us or to any third party. The only exception is a file you choose to email us yourself (see “If you email us” below).
What we receive — anonymous diagnostics and usage events
The app sends two kinds of anonymous data to Sentry, a third-party error-monitoring service that acts as our processor:
- Crash reports and diagnostics, so we can find and fix bugs: the device type, iOS version, app version, and technical details about a crash, an error or a freeze. If you tap “Send anonymous report” on the import help screen, this includes a short technical readout of the import (how far it got, page and symbol counts) — never the file itself.
- Anonymous product-interaction events, so we can see which parts of the app work and which don’t: fixed labels such as “paywall shown”, “purchase completed” or “import help offered”, sometimes with a count.
All of it is:
- not linked to your identity (no name, email, Apple ID, device identifier or IP-based identity);
- not used to track you across apps or websites, and never used for advertising;
- never your content — no pattern names, file names, stitches, floss data, or anything you type.
App Store ad attribution
The app may record whether it was installed after tapping an Apple Search Ads ad. This is a single anonymous yes/no answer from Apple’s on-device AdServices framework. It contains no identifier, is not linked to you, and is not used to track you.
If you email us
If you write to support, we receive your email address and whatever you include. If a chart won’t import, the app’s import help screen offers to email it to us: when you tap Send in Mail, your pattern file and a small technical readout (diagnostics.json) go to support@stitchwork.app. Nothing is sent unless you tap Send. We use these only to answer you and fix the importer, and we delete them on request.
Purchases
The optional one-time unlock is processed by Apple through the App Store (StoreKit). We never receive or store your payment details.
What we do not do
- No user accounts, logins, or profiles.
- No advertising, ad identifiers, or advertising/marketing SDKs.
- No tracking as defined by Apple’s App Tracking Transparency.
- We do not sell or share your personal information.
Children
Stitchwork is not directed to children under 13 and does not knowingly collect personal information from children.
Your rights (GDPR / CCPA)
The diagnostic and usage data we receive is anonymous and not linked to your identity, so we generally cannot identify an individual from it. Sentry stores it in the United States. For questions or requests — including deleting an email you sent us — contact us at the address above. EU/UK users: our lawful basis for processing diagnostic and usage data is our legitimate interest in fixing bugs and improving the app (GDPR Art. 6(1)(f)); you may object via the contact address.
Changes
We may update this policy; the effective date above reflects the latest version.