Support
Questions, bugs, or a pattern that won’t import? Email support@stitchwork.app and include your device + iOS version. We read every message.
Common questions
The grid didn’t line up with my chart
Open the pattern and choose Calibrate. Drag the green corner handles so the grid sits exactly on your chart, then tap a cell to test the fit. Auto-detect is a starting point — you can always position the grid by hand.
Which patterns work?
Modern vector pattern PDFs work best (the grid + symbols + DMC legend auto-detect). OXS files from chart programs such as WinStitch and MacStitch import too. Please import only patterns you’ve purchased or are licensed to use.
Can I scan a paper chart or use a photo?
Yes. Tap import and choose Scan with Camera or Photo or Screenshot, then follow the guided steps to line the grid up with the chart. A scan or photo gives you a grid to mark, without symbols or a floss list.
A chart won’t import, or imported wrong
Tap Get help with this chart, then Email it to Stitchwork. Mail opens with the pattern file and a small technical readout attached, addressed to support. Nothing is sent until you tap Send. Charts people send us are how import fixes ship in updates.
How does sync work? Will I lose my progress?
Your patterns and stitches sync through your own private iCloud (no account to create). Marks merge per-stitch rather than overwriting, so edits from two devices combine — even offline. Sync relies on your iCloud and Apple’s CloudKit and is provided as-is; we can’t guarantee it is uninterrupted or error-free, but it’s built to never overwrite your work with older data.
Floss colors look slightly different from my thread
DMC colors shown in the app are on-screen approximations for reference — always match to a physical DMC shade card before buying. Stitchwork is not affiliated with or endorsed by DMC.
What happens after my 3 free patterns?
Your first 3 patterns are free with every feature (the built-in demo doesn’t count). To add a fourth, unlock unlimited patterns with a one-time purchase. Nothing is deleted if you don’t: your patterns and stitches stay yours.
How do I restore my purchase?
Settings → Restore Purchases. The one-time unlock is tied to your Apple Account.
How do I get a refund?
Apple handles all App Store payments, so refunds are requested from Apple at reportaproblem.apple.com. We can’t issue refunds ourselves.